Delivery and returns
Do you deliver outside of France? In the French Overseas Territories?
We deliver to mainland France (Corsica included), Belgium, Luxembourg.
We also ensure delivery of our Products (excluding furniture and bulky products) to Spain, Italy, Austria, Ireland, Portugal, Germany, Switzerland, the Netherlands, the Czech Republic, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden, Bulgaria, Croatia, Cyprus, Finland, Greece, Malta, Romania, Iceland, Norway and the United Kingdom.
Also, Guadeloupe, Réunion, Mayotte, Martinique, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon, French Guiana, French Polynesia, New Caledonia, Wallis-and-Futuna, the French Southern Territories.
What is the delivery time?
For each order placed for which the products are in stock, we will ship your package to you within 2 to 5 working days for non-bulky products.
- Delivery is assured thanks to Colissimo 48h services for mainland France, Corsica and Monaco according to your wishes. For all orders shipped abroad, you will be delivered via Colissimo International within 48 hours.
- We also offer you the flexibility of collection at a relay point. With our 11,000 Mondial Relay points in mainland France, you can take advantage of longer opening hours and collect your package when it suits you. You can use this delivery method only in mainland France.
- For all large products, we have a dedicated carrier for the Île-de-France region, and another carrier for the rest of France. Delivery time may vary depending on product availability. If the product is available, it ships within 2 to 4 weeks. If a date is indicated, then it will be shipped from that date.
You can track the status of your order (excluding bulky products) in your order tracking on your customer area.
What are the delivery costs?
Delivery charge amounts may fluctuate depending on the composition of the basket, the weight of the package, the delivery destination and the shipping method selected. The costs shown for our items on the site exclude shipping costs and customs duties. You can find information on our shipping costs directly in the description of our product sheets.
Free returns policy in France for all orders (except furniture and bulky products).
For the Colissimo home delivery in France overseas and in the European zone, please find the approximate prices below depending on the weight of the package:
| Country of delivery | Package weight | Delivery rates |
| Switzerland |
0 - 5kg |
To from €12.82 including tax |
| Germany |
0 - 5 kg |
To from €10.45 including tax |
| Austria |
0 - 5 kg 5 - 10 kg 10 - 15 kg 15 - 20 kg > 20kg |
To from €12.07 including tax To from €21.31 including tax From €30.90 including tax From €36.23 including tax From €41.56 including tax |
| Netherlands |
0 - 5 kg 5 - 10 kg 10 - 15 kg 15 - 20 kg > 20kg |
To from €13.45 including tax To from €32.27 including tax From €48.96 including tax From €58.54 including tax From €68.14 including tax |
| Spain (48 out of 52 provinces) |
0 - 5 kg 5 - 10 kg 10 - 15 kg 15 - 20 kg > 20kg |
To from €12.07 including tax To from €21.31 including tax From €30.90 including tax From €36.23 including tax From €41.56 including tax |
| Italy |
0 - 5 kg 5 - 10 kg 10 - 15 kg 15 - 20 kg > 20kg |
To from €12.07 including tax To from €21.31 including tax From €30.90 including tax From €36.23 including tax From €41.56 including tax |
| Portugal |
0 - 5 kg 5 - 10 kg 10 - 15 kg 15 - 20 kg > 20kg |
To from €12.07 including tax To from €21.31 including tax From €30.90 including tax From €36.23 including tax From €41.56 including tax |
| United Kingdom |
0 - 5 kg 5 - 10 kg 10 - 15 kg 15 - 20 kg > 20kg |
To from €17.01 including tax To from €26.21 including tax From €35.74 including tax From €41.07 including tax From €46.36 including tax |
| Ireland |
0 - 5 kg 5 - 10 kg 10 - 15 kg 15 - 20 kg > 20kg |
To from €10.85 including tax To from €19.17 incl. VAT From €27.78 including tax From €32.58 including tax From €37.36 including tax |
| Guadeloupe, Réunion, Mayotte, Martinique, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon, French Guiana |
0 - 5 kg 5 - 10 kg 10 - 15 kg 15 - 20 kg > 20kg |
To from €18.71 including tax To from €65.77 including tax From €134.82 including tax From €168.10 including tax From €205.19 including tax |
| French Polynesia, New Caledonia, Wallis and Futuna, French Southern Territories |
0 - 5 kg 5 - 10 kg 10 - 15 kg 15 - 20 kg > 20kg |
To from €27.44 including tax To from €133.18 including tax From €304.62 including tax From €384.50 including tax From €473.00 including tax |
| Czechia, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden |
0 - 5 kg 5 - 10 kg 10 - 15 kg 15 - 20 kg > 20kg |
To from €13.45 including tax To from €32.27 including tax From €48.96 including tax From €58.54 including tax From €68.14 including tax |
| Bulgaria, Croatia, Cyprus, Finland, Greece, Malta, Romania, Spain (4 out of 52 provinces), Iceland, Norway |
0 - 5 kg 5 - 10 kg 10 - 15 kg 15 - 20 kg > 20kg |
To from €19.14 including tax To from €43.23 including tax From €89.25 including tax From €104.70 including tax From €124.03 including tax |
Colissimo Collection Point Europe:
Germany, Spain, Italy: from €8.19 including tax
Delivery to one of the Colissimo collection points
Shipping costs vary depending on the weight of the package and the location of delivery.
Mondial Relay Home Europe:
Germany, Austria, Netherlands, Spain, Italy, Portugal: from €5.99 including tax
Home delivery with signature
Shipping costs vary depending on the weight of the package and the location of delivery.
Mondial Relay Relay Point Europe:
Germany, Austria, Netherlands, Spain, Italy, Portugal: from €6.16 including tax
Delivery to one of Mondial Relay relay points
Shipping costs vary depending on the weight of the package and the location of delivery.
Delivery of bulky products
We have two types of delivery depending on the bulky products ordered and your shipping address:
Home delivery by private carrier - Classic:
Home delivery by appointment, to the ground floor doorstep, without taking back the packaging.
Armchairs, 140 and 160 cm headboard, coffee tables, large poufs / €60 incl. tax
2-seater sofas, 200 cm headboard / €80 incl. tax
Dispatch within 7 working days (excluding Saturday/Sunday and public holidays) when items are in stock. For pre-orders, items are shipped from the date indicated on the product sheet.
Home delivery by private carrier - Premium:
Home delivery by appointment, installation in the room of your choice, collection of packaging, up to the 5th floor.
Armchairs, 140 and 160 cm headboard, coffee tables, large poufs / €75 incl. tax
2-seater sofas, 200 cm headboard / €100 incl. tax
3-seater sofas / €120 incl. tax
Dispatch within 7 working days (excluding Saturday/Sunday and public holidays) when items are in stock. For pre-orders, items are shipped from the date indicated on the product sheet.
In cases requiring passage through a window, the buyer will have to bear the additional cost linked to the difficulties encountered from the foot of the building inside their home (in particular the rental of a furniture lift). As an indication, this service represents an additional cost of €170. If you are already aware of the need for this service, please notify our customer service when placing the order.
What happens if I am away at the time of delivery?
In the absence of the recipient of the order, your package will be delivered to the postal contact point indicated on the delivery notice left in your mailbox or sent by email.
Your package will be kept at the postal contact point for a period of 14 calendar days from the day after the day the delivery notice is submitted. At the end of this period, the package will be returned to us.
If you are responsible for missing the deadline (the delivery address you gave us was not correct, or you did not pick up the package within the 14 days allowed), please contact our Customer Service by email or by telephone.
Where should I pick up my package?
For any order placed on the site, you will receive an email reminding you of the delivery address that you have provided to us. If you are absent during delivery, a delivery notice from the carrier will tell you where you can receive your package.
Can I change a delivery address / delivery contents?
Once the order has been validated, if you wish to make changes, you must contact customer service as quickly as possible. In fact, to guarantee you the best delivery times, we prepare and ship your order within the hours following validation of your basket. Changes are possible until the package has been prepared. You can change your default address for future orders in the my contact details section of your customer area.
How to return an item?
You have 14 days from the date of receipt of your order to return the products ordered and exercise your right of withdrawal, without justification or penalty. For all returns, the procedure below must be fully respected:
- For any non-bulky item order, you can declare your return and generate your label through our returns and withdrawal portal: https://app.fastoche.co/app?shop=madura
- For any order of bulky and furniture items, in accordance with the code provided for by the Consumer Code, return costs are the responsibility of the customer. To do this, we invite you to contact our after-sales service by telephone on 01 42 34 99 59 or by email on eshop@madura.fr to declare your return.
Madura/Logistics Warehouse
1 to 3 rue Ambroise Croizat
ZA Parisest
77183 Croissy Beaubourg
France
The items must be returned in their original packaging, with their label and any accessories, in perfect resalable condition. They must therefore neither have been washed, nor damaged, nor transformed.
Reimbursement is made within a maximum of 14 working days after receipt of the return by bank credit or PayPal account. If these conditions are not respected, the site www.madura.com reserves the right not to accept your return.
These conditions are only valid for people who have purchased on the site www.madura.com.
What should I do if my package arrives damaged?
When I receive my packages, if I consider that the packaging shows signs of deterioration, I have the option of:
- Either refuse the package, it will then be returned directly to my sender;
- Either ask for it to be made available at my post office so that I can open it in the presence of an authorized agent.
If your package has been accepted by a third party whose identity you do not know, you can always fill out the Post Office contact form, a customer advisor will study your request and a response will be provided to you within 2 working days. In all cases, you cannot accept the package with reservations.
My item has a defect
Madura pays the greatest attention to the quality of its products. If, however, despite all the quality controls carried out, a defect is reported, we invite you to have this problem noted in order to receive a new item or be reimbursed. We ask you to respect the following procedure:
Send an email to eshop@madura.com with:
- the order number (in the subject of the email);
- photographs of the product with visible defect;
- a photograph of the label on the packaging;
Our customer service will get back to you within 5 working days.
In the event that the defective item is returned, please follow the returns procedure and indicate the reason for the return. In the event of a proven defect on our part, the costs of returning and resending the item will be reimbursed.