What payment methods are accepted?
We accept payment by credit card: Carte Bleue, Visa, Mastercard and American Express.
We also accept payment by Paypal, and Alma in 3x and 4x without charge.
Payments by postal cheque, bank cheque, bank transfer or money order are not accepted.
Is payment secure?
Yes, payment is 100% secure. Transactions carried out on www.madura.com are secured by the payment systems of our partners Stripe, Paypal and Alma.
The www.madura.com online store uses Stripe, Paypal and Alma e-Commerce solutions, recognized by the major players in the financial world. These have been developed to enable you to make payments in an ergonomic, user-friendly environment, with optimum security and respect for privacy. All information exchanged for payment processing is encrypted. This data cannot be detected, intercepted or used by third parties.
For your security, payment services check that the connection with your browser is secure before sending your financial data.
Are my bank details kept?
No banking information is stored on our site. Your bank details are entered directly on the secure server of our technical and financial partner Stripe. The banking information you provide is encrypted on your own computer and will never circulate unencrypted on the Internet.
Why is my payment being refused?
Your payment may have been refused for various reasons: an error in entering your bank details, the amount of the order may exceed your financial reserves, and so on.
If your payment doesn't go through, check that your card numbers and expiry date are correct. Check with your bank to make sure they are not blocking payment. For security reasons, Customer Service does not have access to your bank details, but will be happy to help you.
I paid by credit card and haven't received a confirmation email?
Once you have placed your order, you will receive a confirmation email. If you don't see it in your inbox, it may have arrived in the "undesirable" or "spam" folder of your e-mail service. These services are increasingly sensitive to the need to protect their users' privacy by, for example, identifying e-mails that do not belong to your contacts. We advise you to authorize the http://www.madura.com domain in your anti-spam tool and/or your e-mail service.
If your credit card payment has been processed and you have not received an order confirmation e-mail, please contact our Customer Service immediately, who will forward your order details to you by e-mail.