Delivery and return

The delivery

DELIVER YOU OUTSIDE OF FRANCE? IN DOM TOM?

We deliver the Metropolitan France (Corsica included), Andorra and Monaco, Belgium, Luxembourg, Germany, Austria, Italy, Portugal, Switzerland and the United Kingdom.

WHAT IS THE DELIVERY DELAY ?
All items sold on www.madura.fr are in stock and ready to be sent to you. For each order, we will ship your order within 2 to 5 days.

Delivery is ensured through Colissimo 48h services for mainland France, Corsica and Monaco or Chronopost 24h according to your desire. For orders shipped overseas, you will be delivered via Colissimo International 48h.

We also offer you to enjoy the free removal at shop "Madura" Tim, if it is near you.

We also offer the flexibility of a withdrawal Relais Colis. With our 4000 Relay Points in France, you can take advantage of longer opening hours and pick up your package at your convenience. You can use this mode of delivery only in France.

Whatever your mode of delivery, you can track the status of your order in your order tracking on your account.

The delivery date of your order will be communicated when entering your shipping address. You are then informed (e) of the date you receive your order at the latest before completing your purchase online (within 1 to 3 days maximum for Chronopost, 2 to 5 days maximum for a Colissimo or from 2 to 5 days maximum for Relais Colis, from the date of order).

WHAT ARE THE SHIPPING FEES?
Colissimo home delivery is offered from 150 € purchase. (Excluding Chronopost. Outside furniture.)

Relay package delivery is offered with no minimum purchase. (Excluding Colissimo and Chronopost. Outside furniture.)

Shipping costs are based on package weight. On average the cost "means" associated are detailed in the table below.

Country
DELIVERY METHOD
VAT RATE
France, Corsica, Monaco

Relay package

Colissimo 48h

4 €

6,9 €

Belgium, Luxembourg, Netherlands, Germany

International Colissimo

8,3 € 

Austria, Spain, Portugal, United Kingdom

International Colissimo

10,3 € 

Ireland, Switzerland, Italy

International Colissimo

11,7 € 

Estonia, Hungary, Latvia, Lithuania, Czech Republic, Slovakia, Slovenia

International Colissimo

12,5 € 

Denmark, Poland

International Colissimo

16,8 € 

Greece, Norway, Finland, Sweden

International Colissimo

19,7 € 



DELIVERY PRODUCTS LARGE
The premium delivery is available with a device designed for this purpose. During the duration of the delivery person, we thank you for your safety as well as that of the deliveryman: to ventilate the delivery room before the arrival of the deliveryman, keep the barrier gestures (distancing 2 meters), to facilitate access to the delivery room. The deliveryman will note the information about delivery directly to his PDA to avoid any contact. Delivery drivers are trained barriers gestures and have masks and alcohol gel to ensure your safety. (The delivery of the rods can not be performed at no door.)

Specific delivery mode for the "large" products is valid for deliveries in France only. The amount of transport is calculated based on the place of delivery of products ordered.

Two possibilities by place of delivery:

For Paris and the Paris region, you can benefit from the premium delivery (excluding small furniture and coffee tables), which includes: making appointments, the routing of the goods to your home, the climb to the Floor and installation, mounting the base and recovery of packaging provided. For the purchase of two or more products, a 50% discount on the cost of delivery of the cheapest products is applicable.

For other regions, you can benefit from the premium delivery (excluding small furniture and coffee tables) that includes: making appointments, the delivery of the goods to your home. The article will not be unpacked, and packaging will not be resumed. For the purchase of two or more products, the delivery charges add up.

In case of "large" so-called "voluminous" products and standard products, you will be delivered in Colissimo for "non-voluminous" items contained in the same order.

What happens if I'm absent at the time of delivery?
In case of absence of the recipient of the order, your package will be given to the postal contact point indicated on the notice of passage deposited in your mailbox.
Your package will be kept in the postal contact point for a period of 10 calendar days from the day after the day of filing the passing notice. At the end of this period, the parcel will be returned to us.

In the case where the exceeding of the delay is attributable to you (the delivery address you have communicated to us was not correct, or you are not going to seek the package within 10 days), the costs recording the package will be at your expense.

Where should I get my package?
For any order made on the site, you receive an email reminding you the delivery address you provided us. In case of absence during delivery, a transportation notice of the carrier will tell you where you can receive your parcel.

Can I change a delivery address / content of the delivery?
Once the command is validated, it is unfortunately more possible to make any modification. Indeed, to guarantee you the best delivery times, we prepare and ship your order in the hours that follow the validation of your cart. However, you can change your default address for future commands in the My contact information for your customer area.


The return


HOW TO RETURN AN ITEM ?
The customer has, with a period of thirty (30) days from the date of receipt of his order, to return the ordered products, without justification or penalty.

For any return, the procedure below must be fully respected:

If the order was delivered in store or at home by mail (colissimo or chronopost) the return is given by post at our logistics center of Croissy Beaubourg (address indicated below). As expected by the Consumer Code, in case of withdrawal the return fee are the responsibility of the customer.
Madura / Logistics Warehouse

1 to 3 rue Ambroise Croizat

ZA PARIEST

77183 Croissy Beaubourg

France

If the order was delivered by Relay Parcel, the return is free. The customer must request a return label to the Madura.fr customer service. He then has 3 weeks to drop his package in the Parcel Relay Point of his choice. Apart from this period, the parcel relay carrier is allowed to refuse the free management of the return.
For any purchase made on the Internet, no return can be performed in the Madura shops.
The shipping costs are refunded if the order is returned in its entirety. (Only for relay packages)
The items must be returned to their original packaging, with their label and potential accessories, in a perfect resale state. They will not have to have been worn or washed or damaged.
The customer will imperatively have to attach to his package the return good to complete and print in his client / my orders.
The refund is done within a maximum of thirty (30) working days after receipt of the return by bank credit or recredation of the PayPal account.
If these conditions are not respected, the website www.madura.fr reserves the right not to accept your return.

These conditions are only valid for those who bought on the site Madura.fr. For any purchase made in the Madura shops or on authorized resellers, only the general conditions of these shops apply.

Did you receive my feedback?
We send you an email as soon as we receive the returns to our warehouse. In the event that you would not receive an email receipt confirmation within 10 days of your dismissal, we invite you to contact the customer service and we will contact you as soon as possible. We advise you to attach to your message the reference of your parcel.

What should I do if my package arrives damaged?
When receiving my parcels, if I feel that the packaging has traces of deterioration, I have the opportunity to:

- either refuse the package, he will then be returned directly to my sender;

- Either request a provision at my post office so that I can open it in the presence of an authorized agent.

If your package has been accepted by a third party that you do not know the identity, you can always fill out the contact form form, a customer advisor will study your request and a response will be provided within 2 business days. In any case, you can not accept the package by emitting reserves.

My article presents a defect
Madura gives the greatest attention to the quality of its products. If, however, despite all qualified controls, a defect is to be reported, we invite you to have this problem noted in order to receive a new article or be reimbursed. Please comply with the following procedure:

send an email to eshop@madura.fr with:

-the order number (with the subject of the email);

- photos of the product with visible defect;

-A photo of the label presents on the package;

-Your exchange / refund choice / rebate on the product.

Our customer service will return to you within 30 days.

In the event that the defective item was returned, please respect the return procedure and indicate the reason for the return. In case of default proved on our part, the return and return fees of the article will be refunded.