Delivery and return

Do you deliver outside of France? In the DOM TOM?

We deliver to mainland France (including Corsica), Belgium, Luxembourg.

We also deliver our Products (excluding furniture and bulky products) to Spain, Italy, Austria, Ireland, Portugal, Germany, Switzerland, the Netherlands, Czechia, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden, Bulgaria, Croatia, Cyprus, Finland, Greece, Malta, Romania, l Iceland, Norway and the United Kingdom.

Also, Guadeloupe, Réunion, Mayotte, Martinique, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon, French Guiana, French Polynesia, New Caledonia, Wallis-et-Futuna, the French Southern Territories .

What is the delivery delay ?

For each order placed for which the products are in stock, we ship your package within 2 to 5 working days for non-bulky products.

- Delivery is ensured thanks to Colissimo 48h services for metropolitan France, Corsica and Monaco according to your wishes. For all orders shipped abroad, you will be delivered via Colissimo International within 48 hours.

- We also offer you the flexibility of picking up at a relay point. With our 11,000 Mondial Relay points in mainland France, you can take advantage of longer opening hours and pick up your package when it suits you. You can use this delivery method only in metropolitan France.

- For all bulky products, we have a dedicated carrier for the Île-de-France region, and another carrier for the rest of France. The lead time may vary depending on the availability of the products. If the product is available, it is shipped within 2 to 4 weeks. If a date is indicated, then it will be shipped from that date.

You can follow the status of your order (excluding bulky products) in your order tracking on your customer area .

What are the shipping fees ?

The amounts of delivery costs may fluctuate depending on the composition of the basket, the weight of the package, the delivery destination and the shipping method selected. The costs shown for our items on the site exclude postage and customs duties. You can find information on our shipping costs directly in the description of our product sheets.

Free returns policy in France for all orders (except furniture and bulky products).

Bulky goods delivery

We have two types of delivery depending on the bulky products ordered and your shipping address:

Home delivery by private carrier - Classic:

Home delivery by appointment, on the ground floor doorstep, without taking back the packaging.

Armchairs, headboard in 140 and 160 cm, coffee tables, large poufs / €60 incl. tax

2-seater sofas, 200 cm headboard / €80 incl. tax

Shipping within 7 working days (excluding Saturday/Sunday and public holidays) when items are in stock. In pre-order, items are shipped from the date indicated on the product sheet.

Home delivery by private carrier - Premium:

Home delivery by appointment, installation in the room of your choice, collection of packaging, up to the 5th floor.

Armchairs, headboard in 140 and 160 cm, coffee tables, large poufs / 75€ TTC

2-seater sofas, 200 cm headboard / €100 incl. tax

3-seater sofas / €120 incl. tax

Shipping within 7 working days (excluding Saturday/Sunday and public holidays) when items are in stock. In pre-order, items are shipped from the date indicated on the product sheet.

In cases requiring a passage through a window, the buyer will have to bear the additional cost linked to the difficulties encountered at the foot of the building inside his home (in particular the rental of a furniture lift). As an indication, this service represents an additional cost of 170 €. If you are already aware of the need for this service, please notify our customer service when placing the order.

What happens if I am absent at the time of delivery?

If the recipient of the order is absent, your package will be delivered to the postal contact point indicated on the delivery notice left in your mailbox or sent by email.
Your package will be kept in the postal contact point for a period of 14 calendar days from the day after the day of filing of the delivery notice. At the end of this period, the package will be returned to us.

In the event that the delay is attributable to you (the delivery address that you communicated to us was not correct, or you did not pick up the package within 14 days), please contact our Customer service by email or telephone.

Where should I pick up my package?

For any order placed on the site, you will receive an email reminding you of the delivery address that you have provided to us. In case of absence during the delivery, a transit advice note from the carrier will tell you where you can receive your package.

Can I change a delivery address / the contents of the delivery?

Once the order has been validated, if you wish to make changes, you must contact customer service as soon as possible. Indeed, to guarantee you the best delivery times, we prepare and ship your order in the hours following the validation of your basket. Changes are possible as long as the package has not been prepared. You can change your default address for future orders in the my contact details section of your customer area.

How to return an item ?

You have a period of 14 days from the date of receipt of your order to return the products ordered, without justification or penalty. For any return, the procedure below must be fully respected:

• For any non-bulky item order, you can declare your return and generate your label through our return portal: https://app.fastoche.co/app?shop=madura
• For any order of bulky items and furniture, in accordance with the code provided by the Consumer Code, the return costs are the responsibility of the customer. For this, we invite you to contact our after-sales service by telephone on 01 42 34 99 59 or by email on eshop@madura.fr to declare your return.

Madura/Logistics Warehouse
1 to 3 rue Ambroise Croizat
ZA Pariest
77183 Croissy-Beaubourg
France

Items must be returned in their original packaging, with their label and any accessories, in perfect condition for resale. They must therefore not have been washed, damaged or transformed. You must imperatively attach to your package the return form to be completed and printed in your Customer Area / My orders.

The refund is made within a maximum of 14 working days after receipt of the return by bank credit or PayPal account. If these conditions are not respected, the site www.madura.com reserves the right not to accept your return.

These conditions are only valid for people who have purchased on the site www.madura.com.

What should I do if my package arrives damaged?

Upon receipt of my parcels, if I believe that the packaging shows signs of deterioration, I have the possibility of:

• Either refuse the package, it will then be returned directly to my sender;
• Or ask my post office to make it available so that I can open it in the presence of an authorized agent.

If your parcel has been accepted by a third party whose identity you do not know, you can always fill out the postal contact form, a customer advisor will study your request and you will receive an answer within 2 working days. In any case, you cannot accept the package with reservations.

My item has a defect

Madura pays the utmost attention to the quality of its products. If however, despite all the quality controls carried out, a defect is to be reported, we invite you to have this problem noted in order to receive a new item or to be reimbursed. We kindly ask you to respect the following procedure:

Send an email to eshop@madura.com with:

• the order number (in the subject of the email);
• photographs of the product with visible defect;
• a photograph of the label present on the packaging;

Our customer service will get back to you within 5 working days.

In the event that the defective item was returned, please respect the return procedure and indicate the reason for the return. In the event of a proven defect on our part, the cost of returning and resending the item will be reimbursed.