Terms of Sales


Instagram game: game valid only on Instagram. Draw among the subscribers of the @Madura page, having commented one of the Posts game contest of the month. Draw made every beginning of the month among the participants of the previous month. Gain: 500 € to submit on the site Madura.fr thanks to a personal and unique code, valid once and to inform the cart. Without conditions of purchase.

Madura Pro: single-use codes valid on www.madura.fr. Excluding business operation in progress and products from the furniture category. Customer feedback fee (excluding parcel relays).

Delivery colissimo offered from 150 € of purchase: the shipping costs are offered from 150 € purchase for any order on the site Madura.fr (excluding furniture and large products whose size is greater than 1.80m). Rebate applied directly to the basket. Offer applicable only on the mode of delivery and eligible products in Colissimo.

Delivery and return offered in relay parcels without a minimum purchase: the delivery and return fees are offered without a minimum purchase (excluding furniture and large products whose size is greater than 1.80m), for any order placed by the Relay bias parcels. Rebate applied directly to the basket. Offer valid on the website www.madura.fr

Pre-control Furniture: Premium delivery (excluding small furniture and coffee tables) is available with a device provided for this purpose. During the duration of the delivery person, we thank you for your safety as well as that of the deliveryman: to ventilate the delivery room before the arrival of the deliveryman, keep the barrier gestures (distancing 2 meters), to facilitate access to the delivery room. The deliveryman will note the information about delivery directly to his PDA to avoid any contact. Deliveryrs are trained with barrier gestures and have hydroalcoholic masks and gel to ensure your safety.


These general conditions of sale are intended to define the rules applicable as part of the sale of scratched products the company Madura Online (following trademark) (hereinafter "the product (s)" on the website www.madura .Fr


The company Madura Online, a simplified joint-stock company of 1000 euros, headquartered at 11 rue de Poissy registered at the CSR in Paris under number 522 420 025.

And any major natural, non-trading person with the legal capacity to contract, exclusively domiciled in the countries delivered by www.madura.fr (hereinafter "the customer") making a purchase of product on the site.

For the purposes of these, it was agreed that the Customer and Madura Online will be collectively referred to as the "Parties" and individually referred to as the "Party".

These Terms and Conditions (hereinafter the "General Terms and Conditions of Sale") govern the sales of products carried out by Madura Online without restriction from the site.

Madura Online reserves the right to modify these Terms and Conditions at any time by publishing a new version on the site. The applicable general conditions of sale are those in force on the site at the date of payment of the order by the customer; Being specified that any order of a product proposed on the site implies the full membership of the customer with the general conditions of sale in force at the time of the passage of his order.


The purpose of these general conditions of sale are to define the conditions under which the products are marketed by the company Madura Online to the customer. It thus settles the different stages of completion of the sale: from the transfer of the order by the customer to the delivery of the product to the customer.

Article 2. Products

The Products offered for sale are those listed on the site the day of consultation by the Client. Each product will be a fact sheet which, besides photography, contain: price, photography, sizes and colors, composition, as well as special features. Minimal differences between a product and photograph may exist, depending in particular on the resolution and definition of the colors of the screen of the user.

Madura ONLINE society is committed to delivering products that meet the safety requirements in force relating to the health of people in accordance with European requirements, in particular to legislation on regulated chemicals.


Prices are quoted in euros all taxes, excluding delivery costs; it being understood that the value added tax is that in force on the French metropolitan territory at the date of confirmation of the order.

The prices applied are those given on the site and confirmed the Customer during the order validation.

Shipping fees are communicated to the Customer on the order summary before the validation of the latter and are expressed inclusive of all taxes. These costs are borne by the Customer and are charged in supplement products selling prices.

The transfer of risk of loss and deterioration of the Products will be made after delivery and receipt of the Products by the Customer.

We reserve the right to change prices at any time but we are committed to apply the prices indicated on the Site at the time of your order.

We inform you that in case of displaying a wrong price, obviously ridiculous (low price), for whatever reason (computer bug, manual error, technical error.) -Even the order validated by ourselves will be canceled, we will inform you as soon as possible. You will then be able, if you wish to re-order at the correct price and accurate.


4.1 Placing of orders

The Customer materializes his order by completing the following 5 steps

Step 1: Customer selects the chosen products and adds them to his cart after selecting the size and color you want.

The cart in the upper right of the screen informs the customer that he considered the selections indicating the number of products it contains.

Step 2: Client checks the contents of his cart by clicking on "order" to access the summary of the order. The Client may modify its control (Product, size, amount).

Total tax of the order, drawing a distinction between the price payable in respect of products, and secondly the cost of delivery, is then indicated in the summary.

Step 3: After checking the order and if necessary modified, validates his basket Customer to finalize the order by clicking again on "order".

If the customer has a promotional code, reserved for the best customers, he will enroll in the slot provided for this purpose in order to benefit.

Step 4: Enter the Customer the delivery details and billing

Fields marked with an asterisk (*) are mandatory; it being understood that unless otherwise indicated by the Customer, billing address will automatically be the same as the delivery address.

If the customer has already ordered on the website, it has a customer account. In such a case, it will identify only with their email address and their password.

The client then verifies all information and click "Submit" to continue the order.

Step 5: Enter bank information

The customer will access then the secure payment screen as specified in section 4.3 below.

Payment is made online by credit card or via PayPal and Amex.

The customer will have to enter his credit card number, his validity date and the 3 numbers of the visual cryptogram on the back of his card, being specified that in case of payment by American Express card, the customer will have to communicate 4 digits.

If the payment is accepted, the customer will be redirected to a control confirmation screen on the site.

In the event of a settlement failure, the customer will have up to 3 attempts to meet his bank details again. At the end of the 3rd refusal, the customer will be redirected to the site to a screen meaning the refusal of payment. The customer will then be invited to contact customer service to know the reasons and find a solution together to finalize the customer's order.

4.2 - Confirmation of the order

Upon acceptance of the payment of the client, the customer will receive an email confirming his order, and summarizing all the items ordered, the billing address and the delivery date and the date of delivery.

The validation of the order by the customer and the order confirmation sent to the client by e-mail following the acceptance of the payment shall conclude a contract of sale between the parties and acceptance of the general conditions of sale.

The customer having made a command will have the possibility to print his invoice by connecting to the site in the order follow-up space provided for this purpose.

The company Madura Online reserves the right not to validate the order in case of:

abnormal or abusive claims,
abnormal orders with regard to the quantities ordered,
abnormal or abusive exchanges and returns,
existing litigation (s) with the customer.
The website Customer service Madura Online is available to the customer for any questions relating to his order. The customer service is available by email (eshop@madura.fr), and by phone at 01 42 34 99 59, from Monday to Thursday, from 10h to 13h and 14h to 18h as well as Friday until 17:30.

4.3 - Payment

The price of purchased products is payable cash, in full on the day of ordering the customer.

Payment is made online by credit card (blue card, Visa, Eurocard / MasterCard / American Express) or via PayPal and Amex, at the time of the validation of the order by the customer.

The application for authorization for the collection of the card is carried out at the time of the validation of the order on the site, except in case of unavailability of the servers. The company MADUARE ONLINE reserves the right to make a new application for collection authorization in the event that the first could not have ended because of the unavailability of servers.

In the event of a failure to pay, an erroneous address or other problem on the customer's account, Madura Online reserves the right to block the customer's order until the problem resolution.

In case of fraudulent use of its credit card on the site, the customer is invited to contact the customer service at the following number: 01 42 34 99 59 from Monday to Friday from 10h to 18h or by mail at the following address: eshop @ Madura.fr.

Transactions made on the site are secured by the partner's payment system, the HIPAY, SAS company, a simplified joint-stock company of 6,595,689 euros whose head office is located 94 rue de Villiers, 92300 Levallois-Perret and registered At the RCS de Nanterre n ° 390 334 225.

All information exchanged to process payment are encrypted thanks to the SSL (Secure Socket Layer) protocol. These data can not be detected or intercepted or used by third parties. At any time the financial data of the client does not pass on the computer system of Madura Onine.

The Maura Online company verifies that the connection with the client browser is secure before sending the payment form to the banking institution that makes the financial transaction.

Hipay being a technical provider, he does not charge the disputes related to the orders which are processed directly by the company Madura Online as specified in or if necessary by the customer's bank.

Fight against credit card fraud

The information related to your order is the subject of automated processing. This automated processing of data aims to define a level of analysis of a transaction and to combat the credit card fraud.

Madura Online is the recipient of the data related to your order. The non-transmission of data related to your order prevents the realization and analysis of your transaction.

The occurrence of an unpaid on the grounds of a fraudulent use of a credit card will result in the registration of contact information related to your order associated with this unpaid in a payment incident file. An irregular declaration or an anomaly may also be subject to specific treatment.

4.4 - Archiving the order

The order confirmation is recorded on the registers of the Madura Online company, themselves kept on a reliable and durable support. The customer agrees that the order confirmation is considered as proof of the contractual relations between the parties.

Article 5. Delivery

The company Madura Online ensures the full product of its products to Metropolitan France (Corsica included), Belgium, Luxembourg. It also provides the delivery of its products (excluding Big Products: furniture and large products) to Spain, Italy, Portugal, Germany, Switzerland, and the United Kingdom.

The company Madura Online will deliver the orders accompanied by a delivery note within a maximum of ten (10) working days for delivery to Metropolitan France, and twelve (12) working days for delivery to other destinations. from the day following the payment of the order.

Any order recorded on the site from Monday to Thursday before 11 hours will be treated the same day; After 11 hours, it will be treated the next day. Any order placed on Friday after 15 hours, Saturday and Sunday will be processed on the following Monday; being specified that orders placed a holiday will be treated the next business day.

Attention, delays can be exceptionally lying during periods of strong activities (sales, Madura Days, Black Friday etc.)

Furniture: For the large furniture (sofas, armchairs, marble table), delivery times are indicative and can be extended. Our customer service will contact you at the passage of the order to bring you more information.

In case of exceeding the delivery time, not justified by a case of force majeure, the customer may request the resolution of the sale and obtain within a maximum of 30 (thirty) days the refund of the sums paid on the occasion of the sale. As part of a delivery made via Relais Parcel, this time is extended to 40 (forty) days.

Article 6: Receipt of the order - Claims - Returns

The customer is required to verify the compliance of the products received in execution of his order at the time of delivery. Any anomaly concerning delivery such as:

  • damaged parcels,
  • missing products,
  • deteriorated products,
  • Products not complying with the order,

must be notified within the legal deadlines following receipt of the order.

This notification will be sent to the customer service of the company Madura Online is:

By registered mail, writing to the address Madura Online - 11 rue de Poissy - 75005 Paris.
By email at eshop@madura.fr
After this period, and except vice hidden, no complaint will be accepted, the products being considered consistent.

For any non-compliant product return, the customer will have to respect the following procedure:

o The customer will have to attach to his package the return propaid and printed by the return form accessible from the Customer Area - "My Orders" section. No return can be accepted without the duly completed return good. The products must be returned either in their original packaging or in a package protecting the product against any deterioration, with their label and any accessories allowing their new marketing, at the following address:

Madura / Logistics Warehouse

1 to 3 rue Ambroise Croizat


77183 Croissy Beaubourg


By e-mail at eshop@madura.fr.

After this period, and except vice hidden, no complaint will be accepted, the products being considered consistent.

When non-compliance has been noted, it will be proposed to the client either:

the replacement of the product (s) at the expense of the seller, or
The repayment of the price of the order (price of products and delivery charges) as well as the return costs of the non-compliant product, at the latest within thirty (30) days from the date of dispatch of the notification of Confirmation of non-compliance by the site customer service Madura Online.
In the event of a refund, the customer will be refunded from all the products made conform.

Back-up returns are not accepted. Upon receipt of a non-compliant article, the postal return fee at the rate of the tariff grid (Delivery Colissimo without recommended) posted by mail on 1 March of the current year will be reimbursed to the customer. The customer will have to send a proof of return costs incurred at the customer service by email.

In case of abnormal or abusive claims, the customer may be refused a subsequent order.

Article 7. Right of withdrawal

The customer has, with a period of thirty (30) days from the date of receipt of his order, to return the ordered products, without justification or penalty.

For any return, the procedure below must be fully respected:

If the order was delivered in store or at home by mail (colissimo or chronopost) the return is given by post at our logistics center of Croissy Beaubourg (address indicated below). As expected by the Consumer Code, in case of withdrawal the return fee are the responsibility of the customer.
Madura / Logistics Warehouse

1 to 3 rue Ambroise Croizat


77183 Croissy Beaubourg


If the order was delivered by Relay Parcel, the return is free. The customer must request a return label to the Madura.fr customer service. He then has 3 weeks to drop his package in the Parcel Relay Point of his choice. Apart from this period, the parcel relay carrier is allowed to refuse the free management of the return.
For any purchase made on the Internet, no return can be performed in the Madura shops.
The shipping costs are refunded if the order is returned in its entirety.
The items must be returned to their original packaging, with their label and potential accessories, in a perfect resale state. They will not have to have been worn or retouched or washed or damaged.
The customer will imperatively have to attach to his package the return good to complete and print in his client / my orders.
The refund is done within a maximum of thirty (30) working days after receipt of the return by bank credit or recredation of the PayPal account.
If these conditions are not respected, the website www.madura.fr reserves the right not to accept your return.

These conditions are only valid for those who bought on the site Madura.fr. For any purchase made in the Madura shops or on authorized resellers, only the general conditions of these shops apply.

Article 8 - Personal data

Madura Online collects a number of information needed to process orders.

These data are not only necessary for the processing of the customer's order, but also to communicate to the client information on the mark "Madura" on the site or give it commercial offers the company Madura Online; If the customer accepts it by validating his order.

The information is strictly confidential and are mentioned by an asterisk (*) when necessary for the company Madura Online, and / or its service providers in the context of the management of the customer's order.

Following any injunction of the legal authorities or to defend its rights or those of its employees, customers or any other person, the company Madura Online will be able to communicate these data to legally authorized organizations and authorities.

Madura Online is committed to taking any useful precautions to ensure the safety of its files and the protection of its computer system, and prevent the customer's personal information distorted, damaged or unauthorized third parties.

The personal personal information is sent and stored in the host of the site located in France, whose cordonates are shown on the site under "Legal Notice".

The site is declared to the National Commission for Informatics and Freedoms - CNIL under No. 1351361.

In accordance with European regulations (RGDP) and French law, you have the rights of access, rectification, deletion, erasure, rights to portability and opposition to processing or transmission to data partners concern you, which you can exercise by sending a letter to the following address: Madura Online Customer Service 11 rue de Poissy 75005 Paris, recalling your details (name, first name, address) and if possible, your order number.

You have the right to appeal to the CNIL.

Finally, Madura Online may be required to communicate personal information to its trading partners.

You can receive commercial offers from third-party advertisers. As such, unless otherwise opposed to you may be exercised on the collection form and then at any time, your postal details may be communicated to the commercial partners of Madura Online.

The email address you communicate can only be communicated to our partners if you have consented to it. In any case, you keep the possibility at any time from removing your consent or to oppose communication or processing.

Other personal information can be collected and processed.

Madura is required to process personal data concerning you, necessary for the execution of the sales contract or the processing of your requests and rights or the satisfaction of a legal obligation, as well as useful data in the legitimate interest which is to serve you better, to ensure the commercial success of commercial offers and to diversify them, giving you targeted and personalized advantages and advertising.

Some of your data can only be collected and processed with your express consent.

Visitors to the site and buyers are invited to read our Charter Confidentiality and Cookies on Data Protection.

Web tags

Some web pages of the site may contain electronic images or "Web tags", which include the number of visitors to the page. These web tags can be used with some of our partners, including measuring and improving the effectiveness of certain advertisements. In any case, the information obtained via these tags are strictly anonymous and simply allow to gather statistics on the attendance of certain pages of the site, and this in order to better serve the customers of our site.

No effect of possible tolerance

The fact of not availing themselves at a given time of any of the present provisions of the general conditions of sale and use, can not be interpreted as a sack of Madura Online to rely on any of the said conditions. .

The customer can also change his personal coordinates from his client area by identifying with his email address and password.

Article 9. Cookies

In order to process the customer's order, and in order to better understand your needs and to customize the services offered on the site, our site makes use of cookies. The cookie is a computer file, stored on the client's microcomputer hard disk that aims to report its passage on the site.

Cookies memorize, the customer's business time on the site, its identity (known thanks to its email address and password) and the contents of its basket. Once disconnected from the site, this information is memorized for 30 (thirty) days before being definitely erased.

The customer can oppose the registration of cookies by configuring his internet browser. He then loses any personalization of the service offered to him on the site.

Article 10. Limitation of responsibility

The provision on the site implies the knowledge and acceptance of the procedures in force on the Internet, particularly with regard to technical performance, response, connection, interrogations or information transfers, the risks of Cut, the risks of virus contamination circulating on the network and generally all the risks associated with the use of the Internet.

The Madura Online company can not therefore be held responsible for any direct or indirect damage resulting from misuse or incident related to the use of the computer, access to the Internet, maintenance or maintenance. From the malfunction of the servers, the telephone line or any other technical connection, the connection of the customer to the site being under its full responsibility.

Article 11. force majeure

The company Madura Online will not be responsible for the total or partial non-execution of its obligations under the order placed by the client, if this non-execution is caused by an event constituting a case of force majeure as defined by positive right.

In such a case, the company Madura Online will inform the customer of the occurrence of such an event within 3 (three) franc days following his occurrence, by email.

After a period of 1 (one) month, and in the event that the constitutive event of a case of force majeure persists, the order will be canceled and will, if necessary, be the subject of a refund of the company Madura Online on the credit card used to the passage of the order within a maximum of 30 (thirty) days.

Article 12. Applicable law

If any of the terms of these general conditions of sale was struck by nullity, illegality or inoplacial by court decision, the other provisions of the general conditions of sale shall remain in force.

The general conditions of sale are executed and interpreted in accordance with French law.

In case of disputes the client led by priority to Madura Onlne to obtain an amicable solution and in the absence of agreement, the courts of common law will be the sole competent.

Article 13. E-reservation

Modality of the e-reservation

The reservation is done in several stages:

- The site offers the customer the closets closest to him who have the product in stock. The customer selects his shop in this list,

- The customer fills his booking basket,

- The customer receives from the shop that he selected an acknowledgment email receipt of his reservation.

- The customer then receives from the shop, an SMS and a validation e-mail of his reservation, including the availability of reserved products as well as the deadline for withdrawal of products in store.

The sale is deemed perfect at the time of reception by the client of the e-mail availability confirmation of the products sent by the shop.

Unless proof contrary, the computer records of Madura Online and those of its providers, kept under security conditions, will prove the proof of all transactions spent with the client. In accordance with the regulations, Madura Online will proceed with an archiving of reservation requests on a reliable support. The customer may have access by contacting the Customer Relationship Center of Madura Online. In any case, it is recommended to the customer to keep the email and / or the SMS validation of its reservation.

The products can only be reserved in stores Madura Online located in metropolitan France and presented in the list of the e-booking service. Opening hours are available as an indication on the site. The shop undertakes, from the customer reservation request made on the site, to take into account its request within the time indicated during the booking process and according to the schedules and days of opening of the shop (outside period of balanced and non-worked holidays and holidays outside Sunday). This consideration will be the subject of sending an email and / or SMS partial or total confirmation of the booking by the shop based on the availability of products. The response time to the reservation request indicated is given as an indication and is in no way contractual. As such, the Customer acknowledges that this period may not be kept (in addition to previous cases), particularly in the event of a problem with the reservation made by the client, preventing the consideration of the latter by the shop. Upon receipt of the email or the confirmation SMS sent by the shop, the products will be reserved during the reservation period which is mentioned in the SMS and / or the confirmation e-mail in the shop selected by the Customer. The date and time of withdrawal of the reservation will also be specified in this email and / or SMS. The customer can then remove the products, in the shop, selected when reservation on the site and in the opening hours of this store. In order to be able to withdraw its products, the customer must have minima present his name & first name, or his e-mail / SMS booking confirmation.

Availability of products

The product and price offers are valid as long as they are visible on the website www.madura.fr, except special operations whose validity period is specified on the site. The customer is invited to consult the availability of items sold on the information page of each product. The availability in stock of products refers to the stocks of the shop selected by the customer, at the time of the last update of this state. A date close to information on stock availability mentions the date and schedule of last update of this state. However, it is understood that this availability is given as an indication, the products that can be sold between the time of the reservation by the customer and the validation of this reservation by the shop. In case of reservation of several products, if one of the products is unavailable, the shop proceeds to the reservation of all available products. If he wishes, the Customer may also opt for the cancellation of his reservation concerning the unavailable products or the total cancellation of his reservation, subject to the prior informing the booking shop (by clicking On the "Cancel" button in received e-mails, or using the phone number indicated in the booking confirmation email). In any case, a cancellation email will be sent to the customer to confirm the cancellation of the order.


The reservation of the product in the shop selected by the customer does not imply the online payment of the customer.

Payment is made in the shop, when withdrawing the goods, by any means of payment in force at the shop and according to the general conditions of sale of the shops.

Article 14. Payment in 3x without charge

Modality of payment in 3x without charge

This service is not a credit operation. As a result, it does not give rise to a credit contract offer or a withdrawal period, which the customer recognizes and declares accept. Scalia France, capital liability limited to capital of € 4,551,200, having its head office 11bis, rue de Poissy 75005 Paris. Registered with the Paris Trade and Companies Register under number 432 678,480.