The Madura loyalty program rewards you every time you bring your interior to life with us.

You accumulate points in several ways:

• By ordering on madura.com: 1 € spent = 1 point earned
  
  
• By carrying out missions simple from your loyalty dashboard (complete your profile, follow us on Instagram, leave a review, etc.)
  
  
• By purchasing in store Madura
  
  

Your points can then be exchanged for vouchers and exclusive rewards, directly from your loyalty area.

It's simple and free: you just need to create your customer account to automatically join the program and you already earn 20 points upon registration.

If you already have a Madura account, good news: you are already part of the program. Log in and find your points balance in your loyalty area.

No. Your loyalty vouchers apply only on madura.com, at the time of ordering.

The Madura loyalty program is a online program : everything happens on madura.com, from your customer account. Your points, your missions and your rewards are centralized there, and our in-store cash registers are not linked to your loyalty area.

One exception: the mission “Make a purchase in store”. It allows you to have your purchases counted in store, by sending the photo of your receipt yourself from your loyalty page. The points credited depend on the amount including tax of your ticket [1 € including tax = 1 point], after verification by our team.

1 € spent = 1 point earned on madura.com.

Points are calculated on the amount of your order (excluding shipping costs and excluding the amount paid with a loyalty voucher).

Points linked to a purchase are credited to your account once your order has been validated, after a period of 14 days corresponding to the return period.

For missions, points are usually credited immediately, except for certain missions requiring manual validation (photo, review, purchase in store): allow up to 2 to 3 working days.

Your points are valid 12 months from the date they were obtained. After this period, they expire automatically.

Remember to exchange them regularly so as not to lose anything!

From the tab “Exchange” from your loyalty page, find all the available rewards and the number of points needed. Click on the one of your choice to unlock it.

Your unlocked rewards are then available in the tab “Use” : all you have to do is apply them to your next order.

No, no limits. The more missions you order and complete, the more points you accumulate.

Several possible reasons:

• You were not connected to your account when placing your order. This is the most common cause.
  
  
• You ordered with another email address than that of your loyalty account.
  
  
• The 14 day deadline has not yet expired : your points will arrive automatically.
  
  
• Your order has been canceled or returned : in this case, no points are awarded.
  
  

If you ordered without being logged in, contact us via our contact form with your order number: we will apply your points manually.

First try to disconnect then reconnect to your account, then refresh the loyalty page.

Then consult thehistory of your points on your dashboard: it details each point earned, its origin and its date.

See if the mission can still be executed and redo it if necessary.

If your balance still seems incorrect, write to us and we will check for you.

Simply click on the dedicated button from your loyalty page. Your points are credited automatically, even if you are already part of the community.

Each ticket is manually moderated by our team to ensure program fairness. A ticket may be refused if it is illegible, incomplete, if it has already been used to credit points, or if it does not correspond to a purchase in a Madura store.

If refused, you can send a new photo of better quality.

No. Loyalty rewards cannot be combined with other promotional codes or offers in progress on the site.

From your loyalty page on mobile, click on the “Add the loyalty card to your Wallet” mission. Your card is added to Apple Wallet or Google Wallet: this way you keep your points balance and access to your loyalty area within reach, wherever you are.

Please note: the loyalty card cannot be used in store, the QR code displayed corresponds to that of the sponsorship (only intended for your loved ones). No Madura store is authorized to award loyalty points or rewards.